Jude Dialog · Jude Dialog · tok-352a6704c070fd48bb25b7121a3af5db
Insurance: FAQ
P08: Multilingual slip: an English reply to a Spanish caller (no figure)
Plays a synthetic caller against Jude through the public address and checks the outcome against the ledger.
Requirement
A insurance caller completes faq with Jude on voice in Polski, and the outcome is verified against the ledger with every turn receipted.
Target that exceeds PolyAI
Zero replies in a language other than the caller's, including a mid-call switch and retrieval returning another language
Regulation
FCA PRIN 2A.5 (clear communications); EU AI Act art 50(1) disclosure; EU AI Act art 50(1) (AI disclosure in the first turn)
Steps
- Caller opens Calls (voice) and the first turn discloses an AI agent
- Caller states the need in Polski
- Policy gates run in code: clinical red flag, vulnerability, verification before account data, strong customer authentication bound to amount and payee
- Only backend records are read and only their fields are stated (faq)
- Confirmation asked before any change; a yes spoken over the question is not taken
- Change written once (idempotency key) and receipted
- Outcome verified against the ledger; receipt chain verified
Cases
| Kind | Given or injected | Then |
|---|---|---|
| happy path | a simulated customer of Jude Insurance with an account, a bill and two orders | A insurance caller completes faq with Jude on voice in Polski, and the outcome is verified against the ledger with every turn receipted. |
| receiving side | the ledger, ticket queue or diary holds the record stated in the conversation, with the same reference in the receipt | |
| failure path | backend timeout on the next backend call | the data is said to be not reachable, no fact is stated, the call is retried; a second miss hands over with a reference |
| failure path | the turn arrives as line noise | the question is asked again; the receipt state hash is unchanged |
| failure path | the same message arrives twice | the stored answer is returned; nothing is done twice |
| independent re-run | a different ATBAN agent reproduces the verified outcome |
Linked estate journeys
wf.consortium-g015fafc5, wf.consortium-g0239e88b, wf.consortium-g04ba793c
Frozen contract 2026-10-23 · sha256 5dbd312e89aed4f1097acf0d82c2696920c6cae907eda895c7f5fc180055dee6