Jude Dialog · Jude Dialog · tok-0b8066e4203f29088bd14b79ac89d4a2
Financial services: Billing and payments
P22: Customer outcomes: PG&E, Carter's, SafeRide, UniCredit, Fogo de Chão, Audibel (case studies)
Plays a synthetic caller against Jude through the public address and checks the outcome against the ledger.
Requirement
A financial services caller completes billing and payments with Jude on voice in Español, and the outcome is verified against the ledger with every turn receipted.
Target that exceeds PolyAI
First-customer use receipt: a completed journey run as X-X.TECH for the first customer, in the simulated regulated context
Regulation
PSRs 2017 reg 100; SCA RTS art 5 dynamic linking to amount and payee; EU AI Act art 50(1) (AI disclosure in the first turn)
Steps
- Caller opens Calls (voice) and the first turn discloses an AI agent
- Caller states the need in Español
- Policy gates run in code: clinical red flag, vulnerability, verification before account data, strong customer authentication bound to amount and payee
- Only backend records are read and only their fields are stated (billing)
- Confirmation asked before any change; a yes spoken over the question is not taken
- Change written once (idempotency key) and receipted
- Outcome verified against the ledger; receipt chain verified
Cases
| Kind | Given or injected | Then |
|---|---|---|
| happy path | a simulated customer of Jude Bank with an account, a bill and two orders | A financial services caller completes billing and payments with Jude on voice in Español, and the outcome is verified against the ledger with every turn receipted. |
| receiving side | the ledger, ticket queue or diary holds the record stated in the conversation, with the same reference in the receipt | |
| failure path | backend timeout on the next backend call | the data is said to be not reachable, no fact is stated, the call is retried; a second miss hands over with a reference |
| failure path | the turn arrives as line noise | the question is asked again; the receipt state hash is unchanged |
| failure path | the same message arrives twice | the stored answer is returned; nothing is done twice |
| independent re-run | a different ATBAN agent reproduces the verified outcome |
Linked estate journeys
Frozen contract 2026-10-23 · sha256 f4e0560e4c04b3b856ff430ec89727a63d0757f5641166b4ef519d2ee802a1d7